PM Community (Linkedin) Wayne asked the question ‘Most of us know how to conduct Lessons Learned, but how many of us actually have an organizational process for conducting Lessons Learned. I’m looking for some examples of documented processes. It may seem like conducting LL is easy, just like falling off a bike, but in my experience I’ve seen some very effective methods and some that just allow the lessons to be observed and then re-experienced. Or the lesson may be handled through tribal knowledge with no artifact to fall back on. So if you’ve got a documented process that your organization uses and can share it, I’d be very interested in seeing what you’ve got.’
To date 37 responses, all very interesting and continues to suggest that the open public discussions highlight the significance of project management, knowledge management and the lessons learned practice. As you know my research to date supports the premise that the project management lessons learned processes today can largely be considered incomplete and misunderstood.
I am focussed on exploring whether a systemic lessons learned and captured knowledge (SLLCK) model can influence the dissemination and application of project management lessons learned between the project team and the organisation. The study suggests that by reconceptualising lessons learned, the SLLCK model can influence the dissemination and application of project management lessons learned. I look forward to continuing with the study over the next few years and sharing the results with the Linkedin pm communities.
All the best, Stephen
Talk about Lessons Learned, KM and PM on LinkedIn. Below are 4 recent LinkedIn posts all about Lessons Learned KM and PM. I have made comments and found some like minded folk who share a passion for Lessons Learned… Enjoy the links and reading
Project Manager Community – Best Group for Project Management
Lessons Learned Meetings – Dumb Idea?
Are waiting to do lessons learned meetings at the end of the project valuable or by then is it too late and they are just dumb?
Project Management Link ( Project, Program & Portfolio Managers )
Hello Project Managers, What is “Lessons Learnt” or “Learning from Experience”?Is it about transferring relevant knowledge of an individual to the many?
Is it about “Experience is the best teacher”, and so we should always capture our important experiences and teach them to others?
Is it about not repeating mistakes of the past but repeating its successes?
Is it about collecting the individual tacit knowledge of the organization and transient them into the organization’s wisdom?
Personally I think it all of the above and more.
So my question is do you apply “Learning from Experience” in your organization? If so, how do you do it?
PMO – Project Management Office
Learning Lessons from Lessons Learned
Experience is not what happens to a man; it is what a man does with what happens to him. During the last decade of last century, many companies had..
We really need to talk about knowledge..
November 28, 2012 at 6:00 PM – 8:00 PM Crowne Plaza Reading
This event requires registration: http://www.apm.org.uk/event/we-really-need-talk-about-knowledge-knowledge-sig-courageous-conversations-event
How do we know what it means to manage a project? In this APM Knowledge SIG Courageous Conversations event, Dr Jon Whitty and Dr Judy Payne invite you to challenge preconceptions about project management knowledge.
Project management knowledge. Knowledge about project management. What is it? Where is it? Who creates it? When is it needed? Why is it important? Where is it used? Who owns it? These are some of the most difficult questions to answer about project management knowledge.
This interactive and stimulating event will address these questions and explore how our preconceptions about knowledge affect the way we feel and act; the role of professional associations; and how knowledge about project management develops – or doesn’t.
Please don’t expect definitive answers. This event is one strand of a conversation that we hope will lead to new concepts, new language, and better understanding of the issues relating to project management knowledge. It’s our profession. We want to encourage a greater confidence in the APM community to talk freely and fearlessly about new ways forward. Are you brave enough to join in?
Labels: Body of Knowledge, project management, professional knowledge
Event Organizer: Judy Payne (Practitioner, consultant and reluctant academic specialising in collaborative working, knowledge management and learning)
John Riddell and Elisabeth Goodman have summarised the apm post on LinkedIn. They have written a APM Web Briefing – Lessons Learned paper available of the apm website. It makes an interesting read and again highlights how LL is broken (‘nobody looks at them anyway do they?”)…. I contributed a number of posts/comments, so it is good to see the comments in use as part of web briefing paper. Regards, Stephen
Hi all, ..the search continues, I have located a Lessons Learned site ‘Lessons Learned From Transport Airplane Accidents‘ on FAA.gov.
Always looking for more sites that are available to the general public. If you know of any please send us an update
Hi all, We have a new page on the pmlessonslearned blog to support the identification of the lessons learned sites that are available to the general public. If you know of any please send us an update
Some great comments on this Linkedin post. From my perspective the key problem is we are okay at indentifying lessons learned and bad at disseminating lessons back into the organisation. The people factors, organisation and project culture is what will often get in the way. We should be starting a lessons learned log from project day 1 (based on previous projects) and maintain the log throughout the project. …Regards, Stephen
“Lessons learned provide a competitive advantage, I do not see them being shared with third parties via professional association websites”. I would be interested to hear your comments.
From what I have seen, most organisations maintain their lessons learned in house for competitive advantage, although some organisations (mainly government) make their lessons learned available to the public (NASA http://llis.nasa.gov/llis/search/home.jsp, US Department of Transportation http://www.itslessons.its.dot.gov/ )
What organisations do you know have shared their lessons learned?
Looking forward to hearing from you all.
Lessons learned debate has provided an interesting set of views, all focused in the right direction.
My latest comments are: …Agree with Andrew, great to see the thread alive and thanks to Chris, Judfor their feedback. Chris, I am all for innovation, just that we need to be careful with the change process approach in learning lessons, as I have seen a couple of times that the leaning of a process may come back and bite you in the future, if you’re not careful. (A lesson learned for me). Judy, culture looks to be the key cause of failure in the lessons learned process, which is why I am looking for alignment to other culture experiences that may be able to add value to the project management lessons learned process. The just culture work of Sidney Dekker may also be of interest. On the question ‘lessons Learned’ (I really don’t like this label – can we call it something else? ) sends me down the path to why in am researching about lessons learned. For some reason, Project Management methodologies and PM knowledge books seem to only use the term ‘lessons learned’? Perhaps the Project Management community needs to shift the focus to more knowledge management, which will open up the language we use? I like the work of Milton and Krammer in the KM space for projects. On the PMO front, having managed a functional PMO with 130 project managers, the trouble I see is you can lead a PM to best practice (…that has incorporated lessons learned) but you cannot make them follow it…hmm culture…people? We as a PM community need to learn lessons and not repeat mistakes of the past.
Thanks for sharing, Stephen