Submission of PhD thesis and thankyou’s…

Hi all, If you have been wondering why the blog has been so quite, the following update will help…

I am about to submit my final PhD thesis for examination next week (16 November 2016). It has been an interesting and challenging last six years. I started part-time, converted to full-time, had 6 months of (due to illness) and finally will submit.

Last September (2015) I was diagnosed with Parkinson’s. Lucky for me 95% of the work had been done, just had to get the last 5% completed. It has been a challenge to do this over the last 12 months, but we are finally there. Going back to being a one arm typist (right hand) has had its moments…also my brain and body starts going into mush mode after ~20 mins etc so it has really been hard to complete the final thesis (what should have taken a week, has taken ~12 months).

I must thank the following folk:

My deepest and most genuine gratitude are owed to Associate Professor Jon Whitty my Principal Supervisor for his limitless guidance, support, encouragement and insight throughout the duration of my studies. Words just cannot truly express the extent of my appreciation with the level of commitment shown by Jon supporting both my masters and doctoral research activities over the last seven years. It has been a privilege to have been mentored by such a dedicated academic and to know such a trustworthy and light humoured person. Thanks to Jon, I have gained a good deal of knowledge from this academia experience.

I would also like to express my gratitude to Associate Professor Barrie Todhunter for accepting the role as my Associate Supervisor and providing support during the critical early days of the doctoral journey.

A special heartfelt thank you to my friend Dr Robyn Young who sadly passed away in February 2015. I first met Robyn when she was my emotional intelligence life coach in 2008. Robyn changed my life; we became good friends and someone I could talk to about anything. We spent many hours on Skype, on the phone and coffee chats at her favourite shops. I will miss those special moments we had laughing about research, study, work, life stress and the people in our lives, so many special moments. I recall the early trials of uBalancer (a life balance tool). I still have Youngs Priority Management System action chart on my office wall as it helps me to remain focused on my daily activities of family, work and doctoral research. Robyn was one of the major influences on my doctoral journey. I miss not being able to update her with my many challenges and taking on her advice. Rob was one very special amazing kind person, and it was good to see her in December 2014, another memory I will hold close to my heart.

I would also like to express my sincere gratitude to the staff in the government departments and agencies who participated in the study. The honest and open feedback and participation in the action research reflection workshops added a great deal of value to the research and project activities.

Moreover, finally to my girlfriend and wife, Robyn, whose endless support enabled me to maximise the time I could devote to research activities. Your understanding, patience, and love provided the ideal platform to chase my aspirations.

I have been sharing my work with many interested parties. If you interested, please get back to me, as I would like to see how the Syllk model can help you and your organisation. I will be slow and may struggle with my speech and movement, however I still want to find away to help the knowledge lessons learned community…

Until next tine, Stephen (PwP)


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Application of the Syllk model wiring an organisation for the capability of an online Community of Practice

VINE vol.46 Issue 2 now released.

Thank you to all who helped to get this one over the line;

Stephen Mark Duffield , (2016),”Application of the Syllk model wiring an organisation for the capability of an online Community of Practice”, VINE Journal of Information and Knowledge Management Systems, Vol. 46 Iss 2 pp. 267-294

dx.doi.org/10.1108/VJIKMS-09-2015-0052

Here is a working copy that you can use if you do not have access to VINE.

application of Syllk for online CoP proof

 


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Application of the Syllk model wiring an organisation for the capability of an online Community of Practice

VINE JIKMS – 2016

VINE Journal of Information and Knowledge Management Systems
Application of the Syllk model wiring an organisation for the capability of an online Community of Practice

Stephen Mark Duffield , (2016),”Application of the Syllk model wiring an organisation for the capability of an online Community of Practice”, VINE Journal of Information and Knowledge Management Systems, Vol. 46 Iss 2 pp. –

dx.doi.org/10.1108/VJIKMS-09-2015-0052

Structured Abstract:
Purpose – To demonstrate how to apply the Systemic Lessons Learned knowledge (Syllk) model to enable the organisation for the capability of an online Community of Practice (CoP).
Design/methodology/approach – The research method consisted of multiple spiral ‘action research’ cycles (plan, action, observe and reflect) within a government organisation. The initial planning stage consisted of interviews followed by two focus groups to identify the facilitators and barriers that impact the initial design of the Syllk model within the organisation. Established knowledge management practices were aligned with each of the Syllk elements to address the identified barriers and facilitate learning as the action cycles progressed. Online CoP initiatives were implemented with two action research cycles completed. Actions were observed, monitored, evaluated and reflected on using an after action review process.
Findings – The results from this research shows how the capability of a CoP can be ‘wired’ (distributed) across organisational systems, and how the Syllk model can be used to conceptually facilitate this. The research highlights the importance in understanding organisational knowledge facilitators and barriers and the associated practices to reflect and learn from past experiences.
Research limitations/implications – The paper demonstrates an application of the Syllk model, and that action research can benefit project and knowledge management researchers and practitioners.
Practical implications – This study contributes to practice by highlighting how to use the Syllk model to ‘wire’ an organisation for some know-how capability.
Originality/value – This study applies a conceptual model enabling management to understand how organisational know-how is distributed (wired) across various systems of an organisation for an online CoP.
Keywords: Knowledge management; Communities of Practice; Lessons learned; Organisational learning; Project learning; Swiss cheese model; Action research

Article Classification: Research paper


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How to apply the Systemic Lessons Learned Knowledge model to wire an organisation for the capability of storytelling

How to apply the Systemic Lessons Learned Knowledge model to wire an organisation for the capability of storytelling

Abstract

This study is an application of the Systemic Lessons Learned Knowledge (Syllk) model that enables management to conceptualise how organisational know-how for storytelling is wired (distributed) across various elements of an organisation. The research method consisted of action research cycles within a large division of a government organisation. Storytelling interventions and initiatives were implemented with two action research cycles completed. Actions and changes were observed, monitored, evaluated, and reflected on using an after action review process. This study has established that the alignment of the people and system elements (learning, culture, social, technology, process and infrastructure) can positively influence an organisation’s capability for storytelling, and therefore learn lessons from stories of past project experiences.

Keywords – Project Management; Knowledge Management; Storytelling; Lessons Learned; Organisational Learning; Action Research

syllk st

http://www.sciencedirect.com/science/article/pii/S026378631500188X

Enjoy…If you don’t have access to IJPM, please contact me for an earlier proof version that can be shared.

Until next time, Stephen


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How to apply the Systemic Lessons Learned Knowledge model to wire an organisation for the capability of storytelling

Paper recently accepted in the International Journal for Project Management.

Abstract

This study is an application of the Systemic Lessons Learned Knowledge (Syllk) model that enables management to conceptualise how organisational know-how for storytelling is wired (distributed) across various elements of an organisation. The research method consisted of action research cycles within a large division of a government organisation. Storytelling interventions and initiatives were implemented with two action research cycles completed. Actions and changes were observed, monitored, evaluated, and reflected on using an after action review process. This study has established that the alignment of the people and system elements (learning, culture, social, technology, process and infrastructure) can positively influence an organisation’s capability for storytelling, and therefore learn lessons from stories of past project experiences.

Keywords – Project Management; Knowledge Management; Storytelling; Lessons Learned; Organisational Learning; Action Research

syllk st

A link will be provided when the proof is available.

Stephen Duffield
Jon Whitty


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Powering up your capability with the Syllk model

To make a great cup of coffee, there are six elements that must all be in balance;
learning (staff skills and expertise)
culture (values and beliefs)
social (relationships between staff and other)
technology (artefacts, tools, equipment and IT systems)
process (routines, practices and tasks)
infrastructure (physical facilities and spaces).

If just one of these elements is out of balance, the capability of the café to make a consistently great cup of coffee will be compromised. Just think what would happen if the café didn’t have the right sort of coffee machine (technology) or what if the Barista didn’t particularly like coffee or care how it tastes (culture)?
We can we use this simple lesson in coffee making to improve the capabilities of our whole organisation.

Enjoy the clip, until next time… Stephen


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ISO 9001:2015 > A lessons learned game changer for the application of the #Syllk model

Up until now knowledge management and lessons learned have typically been highlighted in project management bodies of knowledge (PMBoK, APM Knowledge, PRINCE2, ISO21500 etc).

Very soon (~end of 2015) we will see the release of ISO 9001:2015 ‘the world’s leading quality management standard‘. There is a new clause on organizational knowledge as a new requirement:

7.1.6 Organizational Knowledge Requirements:

• Determine the knowledge necessary for the operation of processes and to achieve conformity of products and services.
• Maintain this knowledge and make it available to the extent necessary.
• Consider current knowledge and determine how to acquire or access the necessary additional knowledge (when addressing changing needs and trends).
• NOTE 1: Organizational knowledge can include information such as intellectual property and lessons learned.
• NOTE 2: To obtain the knowledge required, consider: a) Internal Sources (e.g., learning from failures and successful projects, capturing undocumented knowledge and experience of topical experts within the organization); b) External Sources (e.g., standards, academia, conferences, gathering knowledge with customers or providers).

“Knowledge” is defined in the terms section as the available collection of information being a justified belief and having a high certainty to be true.

When addressing changing needs and trends, the organization shall consider its current knowledge and determine how to acquire or access the necessary additional knowledge…Understanding, Knowledge,and Awareness of ISO 9001:2015 Dr Nigel H Croft Chair, ISO/TC176/SC2 (Quality Systems). …remember Deming – “There is no substitute for profound knowledge of the business”

A new opportunity for organizations to be wired for knowledge using the #Syllk model.

Duffield_GraphicalAbstract_V0.01

syllk st

Until next time…

Stephen


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