Looking forward to @KMAustralia 2015
‘Learn how to wire an organisation for know-how’ with the Syllk model.
Until next time … Stephen
I will be presenting the Syllk model at the 2015 AIPM conference. Looking forward to sharing with the PM Community. More updates to follow…
Application of a Systemic Lessons Learned Knowledge Model for Organisational Learning through Projects
A significant challenge for organisations is to ensure that lessons are learned and that mistakes of the past are not repeated. Both the knowledge and project management literature suggests that the lessons learned process in practice rarely happens, and when it does it is usually concerned with lessons identification rather than organisational learning taking place. It appears that there are limited models for management to use to conceptualise what organisational learning is and therefore how to enable it. This paper describes how a Systemic Lessons Learned Knowledge (Syllk) model (a variation of the Swiss cheese model) can enable project organisations to conceptualise how they can learn from past project experiences and distribute successful project know-how across an organisational network of elements such as learning, culture, social, technology, process and infrastructure.
Keywords: Project Management; Knowledge Management; Lessons Learned; Organisational Learning, Action Research, Syllk model
In practice organisational learning from projects rarely happens, and when it does it often fails to deliver the intended results. Learn how to use the Syllk model (a variation of Reason’s Swiss cheese) to wire an organisation for the capability of learning through projects.
Audience Participation: Identify facilitators & barriers to Knowledge Management (Lessons Learned) and associated KM practices with a follow up discussion at the World Cafe.
• Organisations are failing to learn from their past experiences
• The Swiss cheese model is successful at promoting safety and accident prevention
• We adapt the Syllk model for organisations to learn from past experiences
What The Delegates Will Take Away from the Session:
• Gain an understanding of the facilitators and barriers to knowledge management lessons
• Enable management to conceptualise how learning know-how is distributed across a
network of interconnected organisational faculties and systems.
Looking forward to meeting up with as many of my pmlessonslearned blog followers as possible.
Until next time…Stephen
I have an opportunity to present at KM Australia 2015.
Learn how to use the Syllk model to wire an organisation for the capability of learning through projects.
Hi to the Syllk followers,
More information can be found at pmlessonslearned publications – IJPM 2014-2015 page.
Now working on the next research journal paper – Application of the Syllk model in an organisation using Story telling…
More Lessons Learned on LinkedIn
The following interesting LinkedIn and blog posts highlight the challenges we have with lessons learned:
Both of these posts supports the Syllk model in highlighting the barriers of lessons learned and discussion around the learning element of the model.
Project Management Around the world #pmFlashBlog: Project organisations require a new paradigm for organisational learning through projects.
(Picture Source: Mike Licht, NotionsCapital.com reports)
At the end of the last #PMFlashBlog I highlighted a 2011 project management PM World Today editorial post on Lessons Learned but Knowledge Lost, where Wideman a recognized project management global expert stated: “…in spite of all the technology that is available to us today, we have not yet found a presentation format that captures the essence of this wisdom in a way that is relevant to future usage, readily searchable and easy to store. …we have a serious cultural problem. …we are probably condemned to continue to throw away the valuable resources.”
The majority of project managers think of lessons learned as… follow a process and enter your lessons learned into a tool…am I right? Well the focus on with this #pmFlashBlog will be on the various Project Management guides and models on lessons learned.
Not for the want of opinions, guides, and models on lessons learned
Generally speaking, there are many opinions and guides, but little practical advice regarding workable processes that effectively enable the organisation to learn from past project experiences. Over the last 14 years the PMBOK® Guide has increased its references to the term lessons learned. In the PMBOK® Guide 4th edition there is a focus on process improvement as a result of lessons learned. However, in the PMBOK® Guide 4th and 5th editions the ‘lessons learned’ process is not discussed anywhere except for a glossary description and both versions refer to a different description on what is a lesson learned. PMBOK® Guide 5th edition has an additional twenty two references (mainly due to a new knowledge area – Stakeholder Management) and still remains focussed on project closure lesson learned activities. The PMBOK® Guide 5th edition also aligns with the Knowledge Management (KM) Data, Information, Knowledge and Wisdom (DIKW) model. However, the DIKW model which is based on the work of Ackoff (1989) has been challenged by the KM community as “unsound and methodologically undesirable” (Frické, 2009; Rowley, 2007; Vala-Webb, 2012).
Organisations are also not to be found wanting for lessons learned models and methods. The Project Management Institute’s OPM3 Organizational Project Management Maturity Model references lessons learned. However, there is less guidance than that provided in the PMBOK® Guide. The APM Body of Knowledge 6th Edition refers to knowledge management as the governance process rather than identification of the specific process around lessons learned and highlights the importance of people skills (communities of practice, learning and development) and delivery of information management. The Office of Government Commerce PRINCE2 project methodology encourages project teams to “…learn from previous experience: lessons are sought, recorded and acted upon throughout the life of the project”. PRINCE2 has a single process (a lessons learned log) for recording lessons learned and reporting on them (lessons learned report). The last to consider would be the Capability Maturity Model Integration (CMMI) model which provides for best practice organisational process improvement where process improvement proposals and process lessons learned are said to be key work products and sub-processes. The benefits of CMMI identifies the classic approach of collecting and translating key lessons into processes.
The Syllk model research to date…may influence changes to our Project Management guides?
Syllk model (http://www.pmlessonslearned.info)
The Syllk model is developed to enable project organisations to learn from their past project experiences by capturing lesson learned from projects and distributing knowledge across an organisational network of elements such as people (individual learning, culture, social) and systems (technology, process and infrastructure).
This blog is about sharing project management lessons learned research findings. Initial research progress suggests that by reconceptualising lessons learned in terms of an adaptation of the Swiss cheese model for safety and accident prevention, the Syllk model can influence the identification, dissemination and application of project management lessons learned. Early results have established that the alignment of the people and system elements has the potential to positively influence the success of an organisation’s lessons learned processes and that the people element and culture factor may well be the most likely to negatively influence lessons learned in organisations.
Furthermore, the initial research progress has also established that several elements of the model need to align to ensure organisational lessons are learned by means of projects. Finally, the research findings will contribute to the project and knowledge management literature and provide an opportunity to improve project knowledge sharing, and ensure projects achieve success for organisations to maintain a competitive advantage.
Understanding the impact of culture and just culture was identified as a key factor in the research and this was supported by the strong parallels found with health care, nuclear power, rail and aviation organisations. By applying the Syllk model to an organisation and identifying the lessons learned and knowledge management facilitators and barriers one can better understand the organisational systems required to support an environment that captures, disseminates and applies lessons learned.
Until next time…Thanks for reading, Stephen
About “#PMFlashBlog – Project Management Around the World”: This post is part of the second round of the #PMFlashBlog where over 50 project management bloggers will release a post about their view of project management in their part of the world.
It has been a while since the last post…starting a new role within a Safety organisation has opened up many new opportunities to explore the Syllk model, as I have always seen a strong association with safety culture having a positive impact on how an organsiation learns. I am now enrolled full-time on the PhD, so my workload has increased significantly along with the confirmation process. Good progress has been made on two projects as part of the PhD, early indications show the Syllk model does help organisations learn from mistakes of the past. The knowledge power of story telling will be revealed in the next post…