Lessons learned debate has provided an interesting set of views, all focused in the right direction.
My latest comments are: …Agree with Andrew, great to see the thread alive and thanks to Chris, Judfor their feedback. Chris, I am all for innovation, just that we need to be careful with the change process approach in learning lessons, as I have seen a couple of times that the leaning of a process may come back and bite you in the future, if you’re not careful. (A lesson learned for me). Judy, culture looks to be the key cause of failure in the lessons learned process, which is why I am looking for alignment to other culture experiences that may be able to add value to the project management lessons learned process. The just culture work of Sidney Dekker may also be of interest. On the question ‘lessons Learned’ (I really don’t like this label – can we call it something else? ) sends me down the path to why in am researching about lessons learned. For some reason, Project Management methodologies and PM knowledge books seem to only use the term ‘lessons learned’? Perhaps the Project Management community needs to shift the focus to more knowledge management, which will open up the language we use? I like the work of Milton and Krammer in the KM space for projects. On the PMO front, having managed a functional PMO with 130 project managers, the trouble I see is you can lead a PM to best practice (…that has incorporated lessons learned) but you cannot make them follow it…hmm culture…people? We as a PM community need to learn lessons and not repeat mistakes of the past.
Thanks for sharing, Stephen