Over the last couple of months, I have been quite busy with the help of my supervisor witing a paper for PMOz 2012. Over the next few weeks I will release a revised lessons learned model to be known as the ‘Systemic lessons learned and captured knowledge (SLLCK) model’ (pronounced Silk). More will be released post PMOz 2012.
On 24 May 2012, I will be holding another focus group session with the QKM team here in Brisbane Australia. The focus group sessions are assisting in the validation of the SLLCK model. I look forward to sharing the lessons learned story over the next few months.
A good discussion on PM lessons learned (PM Voices). From my perspective we Project Managers seem to do well in identification and capturing of lessons learned. I would agree that it works better when the lessons identified are part of the weekly PM process. Where we fail to get traction is with the dissemination and application of lessons learned. If you’re interested in some follow on research in this domain, please have a look at my research blog. http://www.pmlessonslearned.info/ I will be presenting some of my findings at PMOz 2012. Regards, Stephen
The White House – Federal Response to Hurricane Katrina: Lessons Learned http://georgewbush-whitehouse.archives.gov/reports/katrina-lessons-learned/ Chapter Five: Lessons Learned
Hi Everyone, found another public available lessons learned site…
Australian site: Gold Coast Rapid Transit Project Lessons Learned http://gcrtlessonslearned.com.au/lessons-learned/
As this one is local to me it will be interesting to follow and see how the lessons identified are disseminated and applied.
The current list of lessons learned available to the general public can be found at http://www.invictaprojects.com.au/pmlessonslearnedblog/?page_id=383
I recently read ‘Still failing for the same boringly repetitive reasons?‘ by Stephen Jenner in the APM voice of project management (October 2011). Again it struck a cord with the research work I am doing on PM lessons learned. I met Stephen during a tour in Australia in 2010., and he shared with me his thoughts on benefits and lessons learned. The Gateway reports have been a valuable source of reading research material. The following quotes from the APM article really say it all with the problem we have in not learning from our lessons.
‘…knowing-doing gap, ..in many areas of management that good practice is known, but is rarely applied’ ‘The solution isn’t acquiring more knowledge – its learning and applying what already exists…’
Stephen goes on to talk about a major cause is ’the difficulty of identifying lessons to learn’. My research to date would say that we do okay with identifying, however we don’t do well in disseminating / applying our lessons learned, so this is an interesting point he makes. Stephen does talk about ‘ineffective management practices’ in that 80% of UK government departments don’t use Gateway 5 (Benefits Evaluation) and that there is widespread failure in post-implementation reviews. These stats align closely with the Australian experiences to date. The final cause Stephen talks about is the ‘Individual psychology’, where he describes that we suffer from a number of cognitive biases (the strongest is over-confidence). My research to date very much covers the social and cultural cognitive behaviours, so it is good to confirm with Stephens notes.
In closing Stephen describes a ‘solution for ‘A strategy for learning
Action1. Accept that learning doesn’t happend by accident
Action 2. Expect learning and monitor it
Action 3. Seek disconfirming evidence
Action 4. Robust post-implementation review
Action 5. Don’t wait for the post implementation review’
Always great to read articles aligned with ones research topic.
Cheers, Stephen D