To make a great cup of coffee, there are six elements that must all be in balance;
learning (staff skills and expertise)
culture (values and beliefs)
social (relationships between staff and other)
technology (artefacts, tools, equipment and IT systems)
process (routines, practices and tasks)
infrastructure (physical facilities and spaces).
If just one of these elements is out of balance, the capability of the café to make a consistently great cup of coffee will be compromised. Just think what would happen if the café didn’t have the right sort of coffee machine (technology) or what if the Barista didn’t particularly like coffee or care how it tastes (culture)?
We can we use this simple lesson in coffee making to improve the capabilities of our whole organisation.
Enjoy the clip, until next time… Stephen